Encora helped the client rearchitect and streamline its data services, highlighting the strategic assets and addressing gaps in the customer experience.

• Strategic Positioning services formalized the company’s sources of structural advantage, as an input into the innovation roadmap.
• Customer Journey mapping outlined the flow of cross-channel touchpoints in the targeted customer experiences, and prioritized gaps to be addressed.
• Cloud Enablement services moved core platforms to the public cloud.
• Platform Modernization services re-envisioned the client’s platform as a mobile-first product.
• Product Support optimized the efficiency of data transfer services between the client and external data sources, focusing on speed of end-to-end order flow.
• Product Engineering & Development services built new application on a modern technical stack.
• Dev Ops & Continuous Engineering provided process and infrastructure support to ensure a smooth transition.
• User Interface / User Experience (UI/UX) and Mobility Services were used to redesign the digital experience, optimizing for app and mobile web experiences. 
• Data Modernization & Engineering services provided reporting and targeted visibility into the drivers of performance.