To address the challenges faced by the client, Encora implemented a comprehensive suite of services that include: 

• Product Enhancement & Innovation: 
  • Enhanced development and delivery of new features and improvements across multiple device models, including support for IPv6, unique SIP-port registration, multiple IP hosts, CID suppression for Sweden, and country-specific customizations
  • Supported new chipsets and software DSPs, while ensuring full compliance with telecommunications standards and maintaining interoperability and backward compatibility
  • Implemented code modularization, such as the creation of reusable C++ libraries for call state handling, improving both software maintainability and reusability 
• Application & Product Maintenance: Carried out thorough testing and ongoing maintenance for voice-related features and protocols across all ONT device models and softswitches, ensuring the stability and reliability of the product suite 
  
• Continuous Integration (CI) & Continuous Deployment (CD): Utilized Bamboo/Bitbucket workflows to deliver new features, implement bug fixes, and manage new releases efficiently 
• Test Automation:
  • Set up a complete internal lab, ensuring robust ONT and OLT software testing for reliable VoIP, IPTV, and data over Fiber 
  • Test activities covered the Network and Data Link layers, system, regression, and performance tests, Escaped Defect Analysis, and Device Management (TR-104, TR-069, SNMP), while network testing included Switch L2, Switch L3, and CIDR tests 
  • Developed ONT features virtualization for scalable OLT performance testing, optimizing test efficiency and reliability
  • Streamlined the regression test lifecycle, enhanced automated test coverage for voice features, and improved release quality with the new test lab