Urgent Care Software Company: Modernizing Cloud Infrastructure by Transitioning Legacy On-premises Services

Urgent Care Software Company:

Modernizing Cloud Infrastructure by Transitioning Legacy on-premises Services

Industry: Healthcare & Life Sciences

Delivery Center: India

Healthcare Industry Adapting Modern Technologies

Industry Context

The healthcare industry is adapting modern technologies to elevate the quality of care, and craft experiences that resonate with patients and care providers. In this landscape, HealthTech companies are tasked with streamlining operations and prioritizing patient-centric solutions.

Client Challenge

The client is a top software and services provider in the US urgent care market, offering integrated healthcare solutions. The company sought a technology partner to help them consolidate two of their existing standalone products into a cohesive, unified solution. The aim was to optimize efficiency and streamline user experience. Simultaneously, they were looking for a provider to help them transform their cloud services to meet modern market demands. This transformation was essential for quickly adapting their solutions to remain relevant and effectively address the unique challenges presented during the pandemic era. Additionally, due to the nature of Protected Health Information (PHI), the platform needed to meet stringent HIPAA compliance requirements while maintaining strong security controls.

Approach

Considering the client's need to modernize its urgent care solutions, Encora chose AWS as the preferred technology platform. This platform offers multiple benefits, including scalability, cost-efficiency, HIPAA compliance, performance, and infrastructure-as-code. Moreover, the client was already using AWS to host parts of its product lines, making it the preferred choice for their modernization initiatives. With a foundation established on AWS for hosting, Encora bolstered ongoing product development through:

Cloud Migration: Established a robust cloud-based infrastructure for managing the migration of local data to AWS solutions, ensuring optimal data management and accessibility.

Platform Modernization: Transformed legacy systems into a forward-looking product suite, delivering modern, adaptable solutions for the client’s evolving needs.

Infrastructure-as-Code (IaC): Introduced new processes that increased the quality and efficiency of ongoing product development, fostering agility and scalability.

Security Enhancements:

Threat Detection & Response: AWS Security Hub and Amazon GuardDuty provided continuous threat monitoring, while custom Lambda functions automated remediation for security incidents, improving incident response times.
Identity & Access Management (IAM): AWS IAM Identity Center and Secrets Manager were implemented for secure access controls and credential management, ensuring least privilege access and minimizing unauthorized access risks.
Security & Compliance: AWS Config and AWS KMS were leveraged to maintain HIPAA compliance, enforcing automated security policies, encryption, and monitoring of sensitive healthcare data.

AWS Services

Amazon S3

AWS Lambda

AWS Step Functions

Amazon MSK (Kafka)

Amazon DynamoDB

Amazon SQS

Amazon API Gateway

Amazon CloudWatch

AWS CloudFormation

Results

Encora consolidated the client's disparate products into a seamless solution while modernizing its cloud infrastructure. Leveraging AWS, we facilitated a swift migration of monolithic legacy services running on-premises to serverless scalable services in the cloud. With the scalable and parallel processing abilities offered by AWS services, the team was able to build services that performed significantly faster.

Key achievements:

Enhanced scalability and accessibility with migration to serverless cloud services

Optimized operational efficiency with the elimination of manual maintenance and planned downtimes

Improved performance, with cloud services running 10x faster than their on-premises counterparts

Established robust progress tracking mechanisms through PoGs and KPIs

Security Enhancements:

Faster Threat Detection & Incident Response: AWS Security Hub & GuardDuty reduced the mean time to detect (MTTD) and mean time to respond (MTTR) to security incidents, significantly improving incident resolution times.
HIPAA Compliance Automation: AWS Config & Security Hub enabled continuous compliance monitoring, cutting audit preparation time by 50%.
Improved System Uptime: Serverless architecture and automated failover mechanisms enhanced availability, achieving 99.9% uptime and minimizing security-related service disruptions.