ServiceLink:
ServiceLink:
Reengineering and Migrating the Legacy System to Cloud
Industry: Banking, Financial Services & Insurance
Delivery Center: Costa Rica
Industry Context
The mortgage services industry is evolving due to increasing customer expectations for speed and convenience, as well as regulatory pressures for enhanced security and compliance. Leading financial services companies recognize the need to modernize their technology infrastructure to remain competitive, improve operational efficiency, and deliver superior customer experiences. The shift away from legacy systems is an opportunity to reimagine how mortgage services are delivered in an increasingly digital-first financial landscape.
Client Challenge
Out client ServiceLink, a premier national provider of mortgage services was grappling with the limitations of its legacy Enterprise Loan System (ELS). Extensive manual processes in loan processing and document delivery led to high costs and significant strain on employees. The inability to scale services dynamically resulted in capacity wastage and service disruptions. Moreover, a rudimentary DevOps pipeline hindered the company's agility, slowing time-to-market for new products and features. These challenges were compounded by increased security and compliance risks stemming from systems ill-equipped to handle modern cybersecurity threats and regulatory requirements.
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