Modernizing and Optimizing the IT Management Platform

Along with its robust suite of services that enhance scalability, security, and compliance with HIPAA regulations, Encora chose AWS as the platform of choice for transformation. AWS ensures high availability, isolation of development and production environments, and encryption for data at rest and in transit.  

Scalability for the client’s IT management platform was achieved through load balancers and spot instances, while efficient monitoring with CloudWatch addressed the client’s need for a secure and resilient Remote Care Delivery platform.

Encora’s product enhancement effort with the client spanned: 

• Product Management: Designed new functionalities and treatment options to increase patient engagement; implemented product usage analysis to validate launched features and generate new hypothesis for future improvements.​ 
  
  
• Cloud Optimization: Applied the best practices in AWS aiming at better performance, stability, and security; documented every presented solution with clear trade-offs. 

• Product Development: Improved the existing product, released web and mobile apps, developed new features to address the fast-paced needs of a startup. 
  
  
• Product Development: Improved the existing product, released web and mobile apps, developed new features to address the fast-paced needs of a startup. 
  
  
• Platform Modernization: Modernized patient and internal portals to implement new treatment programs, and supported feature toggle and A/B Testing.
  
  

• Data Pipeline Engineering: Created data pipelines and architected a data warehouse to support the analysis of product data; developed version-controlled dashboards and reports for monitoring KPIs for different stakeholders; implemented data governance practices. 

   

• UX Design: Worked with the product team to deliver the best patient experience; participated in brainstorming, spec, and tech designs. 

   

• Application & Product Maintenance​: Supported client’s infrastructure by improving security, test coverage, third-party tools integration, and CI/CD processes; made the product compliant with HIPAA regulations. 

   

• Infrastructure-as-Code (IaC): Improved the CI/CD process; utilized IaC and monitoring tools; created ephemeral environments to simulate the real application server capacity with a Kubernetes cluster. 

  Test Strategy & Planning: Performed a wide variety of tests: unit, regression, integration, visual, and performance, some of which were automated to run every day, covering most features. 

The utilization of AWS-managed services significantly decreased the IT team’s workload associated with server management, while also helping the client consolidate and reduce infrastructure​ costs. With AWS, the client’s solution could achieve scalability, resilience, and cost effectiveness. Leveraging AWS enabled Encora to further enhance the client’s Remote Care Delivery platform to provide multiple benefits: 

• Enhanced Testing and Deployment Efficiency: The EKS Cluster with ephemeral containers enabled better testing, faster deployments, scalability, and cost savings by allowing developers to work in an environment that closely mirrors the capacity of the production environment. 

• Accelerated Deployment Process: High automated test coverage increased confidence during deployments, reducing the deployment time from two weeks to four hours.  

• Shift of User Interaction to Mobile App: User traffic shifted primarily to the mobile app, which began handling nearly 70% of user interactions. 

• Significant Increase in Weekly Repurchase Rate: Increased the weekly repurchase rate by over 20% in three months after implementing the new features. 

• Enabled Data-Driven Decision Making: Ad-hoc reports and dashboards provide insights on product usage, enabling data-driven decisions on the development of new features.