success/aws-skytouch

SkyTouch: Accelerating Cloud Platform Development and API Integration

SkyTouch:

SkyTouch:

Accelerating Cloud Platform Development and API Integration

Industry: Travel, Hospitality, & Logistics

208-1

Industry Context

The adoption of efficient digital platforms is now an indispensable requirement in the Hospitality Industry, driving the strategic modernization of hotel management systems. Digitization has become mandatory for hotels to meet their most critical business objectives: achieve growth, lower total cost of ownership, advance operating performance, and improve the guest experience – all while evolving with changing customer needs.

Skytouch Client-Challenge

Client Challenge

SkyTouch Technology is a cloud-based Software-as-a-Service (SaaS) solutions provider for the hospitality industry. Their flagship Hotel Operations Platform powers over 8,000 hotels throughout the world providing hoteliers key capabilities such as Reservations Management, Inventory Management, Revenue Management, Housekeeping, and best-in-breed integrations with over 140 third-party applications. As a pioneer in cloud-based technology for hotels, SkyTouch understands the speed at which cloud technology improves. Core to their value proposition is continual strategic investments in their platform to leverage these advances for the benefit of their customers. The challenge they encountered was how to deliver this value faster than ever before—they enlisted Encora for help.

Approach

Encora worked with SkyTouch to accelerate the advancement of their established cloud architecture and various product offerings. This included contributing to the evolution of their micro-service architecture and DevOps infrastructure, Quality Assurance (QA) support, and assisting with project design and planning. Encora’s highly skilled engineers demonstrated their software development expertise and AWS know-how in the following areas:  

  • Product Engineering & Development: Encora leveraged SkyTouch’s AWS (Amazon Web Services) cloud-native architecture to develop new micro-services. Encora’s team displayed thought leadership and presented new project design proposals for development during these activities 
  • DevOps Continuous Engineering: Encora provided support for a DevOps architecture and executed platform modernization by adopting Docker to enable faster-automated testing 

  • Capability Enablement: Encora assisted in creating and delivering new features for the cloud-based property management platform 

Services

Amazon RDS

Amazon EC2

AWS Lambda

Amazon API Gateway

Amazon SQS

Amazon Kinesis

Amazon DynamoDB

Results

Encora helped SkyTouch Technology accelerate the development of their cloud-based Hotel Operations Platform by leveraging AWS services. Notable results include:

  • Accelerated Innovation: Faster API development and integrations, reducing product development cycles

  • Improved Business Outcomes: Increased operational efficiency and faster product delivery by optimizing API management and infrastructure

  • Scalability and Resilience: Seamless system scalability and high availability under heavy loads through AWS services like API Gateway and SQS

  • Optimized Testing: Accelerated automated testing and development with Docker and DevOps practices, improving time-to-market

  • Strengthened Market Position: Enhanced competitive edge through rapid integration with over 140 third-party applications

  • Enhanced Collaboration: Stronger partnership between SkyTouch and Encora, enabling efficient problem-solving and feature deployment

Accelerate Your Path
to Market Leadership 

Encora logo

Santa Clara, CA

+1 669-236-2674

letstalk@encora.com

Innovation Acceleration

Speak With an Expert

Encora logo

Santa Clara, CA

Innovation Acceleration